Frequently Asked Questions
Everything you need to know about your Prolux beauty journey.
Are Prolux Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All Prolux Cosmetics products are 100% cruelty-free and are never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
Do you offer international shipping?
Yes, Prolux Cosmetics ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific country.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.