Returns & Exchanges
At Prolux Cosmetics, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unused and unopened products within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive a Return Authorization and a prepaid shipping label.
Pack Securely
Carefully place the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing